1 Information We Collect
We gather data you provide directly, such as when you register an account, complete a purchase, or reach out to our support team.
🎮 Account Details
Username, email, password, and gaming preferences used to personalise your experience.
💳 Payment Details
Billing address and payment method information (securely processed via our payment partners).
📱 Device Information
Device type, operating system, browser version, and IP address to ensure account security and improve performance.
📊 Usage Data
Games browsed, purchases completed, and interactions on the site to refine our recommendations and services.
2 How We Use Your Information
We utilise your data to operate, maintain, and enhance our gaming platform:
• Process and deliver your game orders and digital downloads
• Provide customer service and technical assistance
• Send notifications about your account activity and purchase confirmations
• Suggest games tailored to your preferences
• Detect and prevent fraud or unauthorised access
• Fulfil legal requirements and uphold our terms of use
3 Information Sharing
We do not sell, rent, or trade your personal information, except in these instances:
• Service Providers: Trusted third parties who help us run our platform (payment gateways, email services, analytics)
• Legal Obligations: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or asset sale
• With Your Consent: When you explicitly agree to share your data
4 Data Security
We deploy industry-standard safeguards to keep your personal data secure:
• SSL encryption for all data transfers
• Secure servers with routine security audits
• Strict access controls and authentication protocols
• Regular software updates and security patches
• Ongoing employee training on data protection best practices
5 Your Rights (GDPR)
Under GDPR and UK data protection laws, you are entitled to:
📋 Access
Request a copy of the personal data we have about you.
✏️ Rectification
Request correction of any inaccurate or incomplete data.
🗑️ Erasure
Request deletion of your personal data (subject to legal obligations).
⏸️ Restriction
Request limitation of processing of your data.
📤 Portability
Request transfer of your data to another service provider.
🚫 Objection
Object to the processing of your data for direct marketing purposes.
6 Data Retention
We keep your personal information only as long as necessary to meet the purposes outlined in this policy:
• Account information: While your account is active and for 3 years following closure
• Purchase records: For 7 years to satisfy tax and legal requirements
• Support communications: For 2 years after resolution
• Marketing data: Until you opt out or request removal
7 Children’s Privacy
Our services are intended for individuals aged 16 or older. We do not knowingly collect information from anyone under 16. If we become aware that we have collected data from a child under 16, we will promptly delete it.
8 International Transfers
Your personal data might be transferred to and processed in jurisdictions outside the UK/EEA. We ensure adequate safeguards—like standard contractual clauses and adequacy decisions—are in place to protect your data during such transfers.
9 Policy Updates
We may update this Privacy Policy occasionally. We will notify you of significant changes by updating the “Last Updated” date and posting a notice on our website. Continued use of our services after modifications signifies your acceptance of the new policy.
10 Contact Us
If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:
Email:[email protected]Address: 26 Pinewood Road, Chester CH1 4LU
Phone:+44 1244 324714Data Protection Officer:[email protected]